招聘 | 资源拓展分析师（曼谷）

联合国难民署

联合国难民署是全球性的人道主义援助机构。我们致力于保护因冲突和迫害而被迫逃离家园的人。我们拯救生命，保护权利，为他们创造更美好的未来。

联合国难民署亚太区域局位于曼谷，负责支持、保护亚太地区的920万名被迫流离失所者。

本次公开招聘的岗位是：资源拓展分析师

欢迎您来感受国际人道主义援助机构的文化与使命。

请仔细阅读以下招聘信息和报名细节：

Functional Title: PSP Regional Analyst    

Contract: International Individual Contractor Agreement (UNOPS IICA-2/P-3)

Duty Station: Bangkok, Thailand

Start date: 1 August, 2022

Duration: 5 months with possibility of extension

Application closing date: 12 June 2022 

Organizational Context

The United Nations Refugee Agency (UNHCR) is the world’s leading organization in helping and protecting the millions of people forced to flee their homes because of violence, conflict and persecution. We deliver life-saving assistance, including shelter, food and water while also safeguarding fundamental human rights, safety and dignity.

The Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources and other forms of support from the private sector. UNHCR has developed a Private Sector Fundraising Strategy with the goal of raising $1 billion annually from the private sector. This strategy focuses on both Individual Giving (IG) and partnerships and private philanthropy (PPH), focusing on priority fundraising markets and regions.

PSP activities in Asian markets span across Individual giving and Private Partnerships and philanthropy. IG strategies encompass the acquisition of individual donors via a mix of channels such as digital, direct mail, press ads, face to face and lead generation as well as stewardship communication via telemarketing, email and direct mail. PPH strategies play a growing role in the fundraising portfolio of the region targeting corporates, foundations, High Net Worth Individuals, and Islamic philanthropy.

Some markets in Asia Pacific are currently using global or local instances of Salesforce as their main CRM. More markets are or will be soon migrating their current database to Salesforce, particularly in SEA (Thailand, Philippines, Malaysia, Indonesia).

The Position

PSP APAC is looking to recruit an experienced Regional Business Analyst to support Asian offices with advanced analysis, segmentation, prospecting and overall fundraising reporting to further their marketing activities and income generation. The post holder will collaborate closely with the Bangkok-based PSP APAC regional team and national teams in each Asia market, the global Strategy and Analysis team, and external vendors.

We’re looking for someone who is passionate about drawing business insight, inform decision-making and provide responsive program development and impactful reporting to stakeholders to support the successful delivery of UNHCR private sector Partnerships strategy in the Asia region.

Duties and Responsibilities

In coordination for UNHCR PSP Asia Regional, the incumbent is expected to:

Business analysis

• Collaborate with Fundraising Specialists at a Global, Regional and a National level to help ensure stronger analysis of the various fundraising programs, and better annual and long-term plans leading to improved Return on Investment of PSP Fundraising operations

• Monitor, assess, and validate consistency and quality of data within the donor databases to ensure suitability to generate country and regional analysis, metrics and results.

• Improve data quality through field support, capacity building, monitoring and feedback. Perform data profiling to identify and understand anomalies. Communicate the status, value, and importance of data and information.

• Support offices in their application submissions for fundraising budgets through the ‘National Growth Fund (NGF)’ scheme, and preparation of Long-term Plans.

• Recommend forecasting methods and models, scenario planning, resource modelling, capability forward load, and other similar “what if” type analyses.

• Support PSP annual planning and quarterly reporting exercises across Asia markets and best allocation of resources, quality assurance and technical advice on Theories of Change and indicators, as well as with data management and analysis methods.

• Coordinate and enhance internal/external benchmarking projects across APAC markets.

• Maximize the use and impact of PSP tools such as LTV project and iNGO benchmarking.

• Participate in market reviews, market entry and other strategy and analysis projects including PPH market, prospect and donor research, as required.

• Develop comprehensive performance reports to spot arising opportunities and challenges.

• Provide training and support to PSP colleagues on Fundraising analysis and reporting, and support capacity building as per market needs.

• Organize and foster the exchange of best practices across markets in APAC.

Data strategy

• Manage the implementation of the PSP Data Strategy across markets in APAC and the development of local data strategies.

• Ensure alignment of the local and regional data strategies with global PSP data strategy including definition and reporting standards.

• Represent APAC in iNGO benchmarking and other global iNGO projects to maximize the coverage and relevance of the projects for APAC markets.

• Shape the way markets engage with data, in line with our aim to create a single supporter view and donor-centric experience.

• Define minimum viable analytics and reporting frameworks depending on maturity levels of each market in APAC and in line with PSP Global Data Strategy.

• Support Salesforce implementation across multiple markets focusing on the development of database-driven analysis and reports, and building local capacity to engage with and act on the resulting insights.

• Support the creation and enhancements of market-based reports and dashboards in Salesforce for ongoing and quarterly reporting.

• Ensure that documentation is created/updated upon changes in the configuration of the local database, new reports set-up and integration with third parties.

• Ensure data is collected and maintained in compliance with UNHCR and local regulations.

Accountability

• A comprehensive suite of Fundraising Performance Reports and Dashboards is created and enhanced as necessary.

• Regional and local PSP teams engage with and act on the business insights to inform strategic planning and support operational decisions.

• Support to the database migration projections is provided as required ensuring optimal quality of the data sitting in the systems and of the resulting business analysis.

• Training and documentation are provided in relevant areas.

• Support is provided in a timely and professional manner.

Essential Minimum Qualifications and Professional Experience Required

Education (Level and area of required and/or preferred education)

• Minimum requirement is a bachelor’s degree in Economics/Business Administration or relevant discipline with a substantial quantitative analytical component (e.g. statistics, economics, management science/operations research, finance or data analytics, social research methods).

Work Experience Required

• Minimum 6 years relevant experience with Undergraduate/bachelor’s degree (or 5 years relevant experience with Graduate/Master’s degree).

• Work experience in areas of Data Science, Finance, Programme, Information Management, or other relevant Sales & Marketing fields. Demonstrated ability to create insightful data and evidence-based BI reporting, and to manage a data/BI capability.

• Experience in data warehouse, data modelling, business intelligence, data visualization, and analysis.

• Work experience with fundraising and non-for-profit operation is preferred.

• Experience in regional and country fundraising analysis.

• Experience with comprehensive reporting, benchmarking and performance evaluation based on return on investment, attrition rates and life-time value, propensity modelling.

• Experience and understanding of the Data Protection and all relevant legislation in the region.

• Experience with Salesforce NPSP (nonprofit cloud) Sales Cloud and Service Cloud is preferred.

 Key Competencies

• Ability to conceptualise ambiguous problems quickly and use data to explore these problems in a way that guides thinking towards evidence-based conclusion.

• Strong communication and interpersonal skills; capacity to engage effectively with both fundraising practitioners and technical teams.

• Proven ability to complete projects and achieve results.

• Ability to work as part of a team and independently.

• Advanced English skills, both written and spoken.

• Business level secondary Asian language would be an asset.

Applicants who wish to be considered for this vacancy should send their (I) Letter of

Motivation, (ii) CV, and (iii) signed Personal History Form (available at <https://www.unhcr.or.th/sites/default/files/u11/P11_UNHCR.docm>, or click on 阅读原文 Read More) by email to PSP-ASIA@unhcr.org with subject “PSP Regional Analyst” no later than 12 June 2022.

Please note that:

• The successful candidate will be based in Bangkok, Thailand.

• The start date is 1 August 2022. It is a full-time role with working hours starting from 09:00hrs to 18:00hrs Monday to Friday (40 hours per week). 

• Applications will not be acknowledged.  Only the successful candidate will be notified the outcome of the selection process. 

• The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.